We’re aware of the in-game phishing attempts via mail and whispers that are attempting to collect a player’s login information.We have taken action against the senders and we are working with the development team to alleviate this type of abuse in the future.  We will never initiate contact via in-game mail in regards to account issues.

Please report phishing scams and the players that you encounter who are impersonating GM’s or NCSOFT employees, so we can take action against them.

We host our websites on two domains for Blade & Soul: ncsoft.com and bladeandsoul.com. If you’re asked to log in to a site that isn’t on these domains either via in-game mail, email, or a whisper, then do not continue. 

Blade and Soul Account: No Rest for the Wicked

It’s always important to be careful what you click and who you listen to. When in doubt, make sure to contact support or, just to be certain, simply follow the instructions laid out by NCSoft above. It’s a general rule of thumb with all sorts of online information that you should never give it out over the internet. Not via whispers, in-game mail, or any other site other than the REAL bladeandsoul.com or the official NCSoft website. There’s never going to be a reason for you to use your log in information for any other purpose because the good folks at NCSoft already know your info. It’s a bit pointless for them to ask you about it now, isn’t it?